California Privacy Policy

Chipwin LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of customers who interact with our sweepstakes casino platform (“Platform”). This California Privacy Policy outlines how we collect, use, and share your personal information in compliance with the California Consumer Privacy Act (CCPA) and other relevant privacy laws.

 

1. Definitions

• Personal Information: Information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a specific customer.

• Customer: Means a person, user who is a California resident and uses the Platform for recreational purposes. Individuals, persons who interact with our website, applications, or marketing materials. Includes individuals who are in California for purposes other than temporary or transitory.

• Service Provider: Refers to a for-profit entity or individual that processes personal information on behalf of our business for a specific business purpose. As defined by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), Service Providers are prohibited from retaining, using, or disclosing personal information for any purpose other than those specified in a written agreement with us or as permitted by law.

• Third Party: Any person, organization, entity or subject that is not owned, controlled or directly affiliated with Chipnwin LLC. Third parties may include social media platforms, service providers, business partners, advertisers, affiliates or external platforms that support the delivery, analysis or improvement of our services, products or communications.

• Cookies and Similar Technologies: Refer to small data files stored on a consumer's device that help businesses enhance customer experiences, track usage, and deliver personalized content.

• API: A collection of guidelines and protocols enabling different software applications to communicate and work together. APIs facilitate the integration of functions from one system into another, allowing access to data, execution of operations, or interaction with services offered by external platforms.

 

2. Information We Collect

We collect the following categories of personal information from California residents:

• Identifiers: Your name, email address, postal address, phone number, IP address, and other unique identifiers.

• Commercial Information: Records of products or services purchased or considered, and other purchasing or gaming history.

• Internet Activity: Information about your interactions with our website, such as browsing history, clickstream data, and engagement with promotions.

• Geolocation Data: Physical location or movements based on your IP address.

• Audio/Visual Data: Photos or videos you upload, and recordings of customer service interactions, if applicable.

• Professional or Employment Information: If provided during account setup.

• Inferences: Profiles created based on your preferences and behaviors on the Platform.

• ID and Payment data: All types of verification document and payment card data that are uploaded to the Sumsub.

 

3. How We Collect Your Information

We may gather your information in various ways, such as directly from you when you visit our website, create an account, make transactions on chipnwin.com, or interact with us by filling out forms (e.g., customer service inquiries), using our chat features, or through other communication methods.

 

We may also collect data about your usage of our products and services through technologies present on chipnwin.com or within our applications on third-party platforms. These technologies include cookies, flash cookies, pixels, tags, and application programming interfaces (APIs), whether or not you are logged in or registered.

 

Information about you may also be obtained from third parties, such as our business partners, affiliates, service providers, advertising networks, or publicly accessible sources. This can include demographic details, interest-based information, or data shared by social media platforms when you connect your account to our services.

 

We may collect data related to your behavior and preferences while using our website and applications, including your browsing patterns, session durations, and the pages you view.

 

If you share content like reviews, comments, or other posts on our site or application, this information may also be collected and processed.

 

We use analytics tools to gather additional information when you visit chipnwin.com or interact with our applications and services on third-party websites or platforms.

 

4. How We Use Your Information

We use your personal information for the following purposes:

• To create, manage, and secure your account.

• To verify your age and location for legal compliance.

• To process transactions and administer sweepstakes and other promotions.

• To communicate with you regarding promotions, customer service, or necessary updates to our Platform.

• To improve the customer experience through analytics, marketing, and customization.

• To comply with applicable laws, including gaming regulations and anti-money laundering requirements.

• Deliver services via our website or mobile app.

• Manage contests, tournaments, and other promotional events.

• Encourage participation in surveys, giveaways, and related promotional activities.

• Handle transactions and distribute prizes.

• Confirm card ownership and verify proper use of payment methods.

• Reach out to you regarding our services and share important updates.

• Use your information in ways described at the time it was provided.

• Customize and improve your experience on our platform by adapting content, suggestions, and features to your preferences and activities.

• Identify, monitor, and mitigate fraudulent actions, unauthorized access, and other security risks on our platform.

• Design and introduce new features or tools for our website or app.

• Conduct due diligence processes, including know-your-customer (KYC) checks and compliance with anti-money laundering regulations.

 

5. How We Share Your Information

We may share your personal information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processors, customer service providers, and marketing partners.

• Legal and Compliance: We may disclose your personal information if required by law or if necessary to comply with legal obligations, law enforcement requests, or gaming regulations.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

 

6. How We Protect Your Information

We take comprehensive measures to protect your personal information through administrative, technical, and physical safeguards, such as password protection, secure servers, and encrypted data transmission.

 

Access to personal data is restricted to authorized personnel with legitimate business needs and is periodically reviewed to ensure compliance.

 

Regular security audits and vulnerability assessments help us identify and address potential risks, while sensitive data remains encrypted during both transmission and storage.

 

Our incident response plan ensures a prompt and effective approach to mitigating security breaches.

 

Employees receive ongoing security awareness training to enhance their ability to identify threats and handle confidential information responsibly.

 

Advanced monitoring systems and real-time detection tools help us proactively identify and respond to unusual activity or potential threats.

 

7. Your Rights Under CCPA

If you are a California resident, you have the following rights:

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you in the last 12 months, including the sources, purposes of collection, and third parties with whom we share it.

• Right to Delete: You may request that we delete your personal information, subject to certain exceptions (such as compliance with legal obligations).

• Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information, though we do not sell personal information as defined by the CCPA.

• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

 

8. How to Exercise Your Rights

To exercise any of your rights under the CCPA, you may:

• Submit a request: Email us at [email protected]

• Call us: At +1 332 251 60 58

• Verify your identity: For your protection, we may need to verify your identity before processing your request.

 

9. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

 

10. Children’s Privacy

Our Platform is intended for customers 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us, and we will take steps to delete such information.

 

11. Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the "Last Updated" date at the top of this page. Continued use of our Platform after such changes indicates your acceptance of the updated policy.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: [email protected]

• Phone: +1 332 251 60 58

By using our Platform, you acknowledge that you have read and understood this California Privacy Policy and consent to the practices described herein.