Privacy Policy

This Privacy Policy outlines the data processing practices of Chipnwin LLC ("us", "we", or "our"). It explains how we collect, use, disclose, and protect your personal information when you access our website or mobile application, participate in tournaments, make purchases, or play our games. This Privacy Policy applies to the information we collect from chipnwin.com, all communications relating to the website, and all products and services offered through chipnwin.com.

 

1. Definitions

• Personal Information: Any information linked or linkable to an identified or identifiable person. This does not include de-identified or publicly available information.

• Processing: Any operation performed on personal data, whether by manual or automated means, such as collection, use, storage, disclosure, analysis, deletion, or modification.

• Customer: Refers to a user, individual who uses our platform for recreational activities, including those who interact with our website, applications, or marketing materials.

• Service Provider: Refers to any third-party entity that processes personal information on behalf of our business to assist in delivering our services. This may include hosting providers, payment processors, marketing agencies, customer support tools, and analytics platforms. Service Providers are bound by contractual obligations to process personal information only for the purposes specified by us and in compliance with applicable laws.

• Third-Party: Any person, entity, subject or organization that is not directly controlled by, affiliated with or part of Chipnwin LLC. Third parties may include social platforms, service providers, business partners, advertisers, affiliates and any external platforms that assist in providing, analyzing or improving our services, products or communications.

• Cookie: Text file that a website or application stores on your device. Cookies allow websites to remember your preferences, actions, login details on the website or applications, and are used to improve customer experience, analyze website performance, and provide personalized content or advertising. They can be session cookies, which are deleted after you close your browser, or persistent cookies, which are stored for a certain period.

• Flash cookies: Small fragments of information, data files, stored on a device via Adobe Flash technology to save customer preferences and activity. They are used to retain customer preferences, settings, or activity, similar to regular cookies. Flash cookies are stored in a different location on your device and are not managed through your browser's cookie settings.

• API: Set of rules and system protocols that allow different software applications to interact with each other. APIs allow you to integrate functions from one system into another, such as accessing data, performing operations, or interacting with services provided by third-party platforms.

 

2. Types of Personal Information We Collect

We collect the following types of information:

• Contact Information: Email address, username, password, first and last name, and phone numbers.

• Third-Party Information: Data from platforms like Facebook or Google.

• Communication Data: Text messages, voice chats, calls, and other similar communications, which may be recorded.

• Location Data: Information from your device or IP address.

• Transaction Information: Details of purchases, refunds, and customer service interactions.

• Technical Information: Data about your use of our website and mobile application, including IP address, browser type, device type, operating system, and interaction with content.

• Identification Information: Passport number, driver’s license, state ID, or social security number, if required for legal reasons.

• ID and Payment Data: Selfie with your card, bank statement (which indicates your full name, card number, the issue date of the bank statement, details of purchases and redeems made on our platform) during the verification process in case of unsuccessful purchase attempts with your card, and all types of verification documents and payment card data that are uploaded to Sumsub.

 

3. How we collect your information

We may collect your information in a variety of ways, including directly from you when you access or visit the website, register for an account, make purchases or redemptions on chipnwin.com, or communicate with us through filling out a form (e.g. a customer service email or request), using our chats or other means of communications.

 

We may also collect information about your use of our products and services through a variety of technologies that are present when you visit chipnwin.com or use our applications on third-party sites or platforms (whether or not you are logged in or registered) including cookies, flash cookies, pixels, tags and application program interfaces ("API").

 

We may receive, collect information and data about you from third parties, including our business partners, affiliates, service providers, advertising networks and publicly available sources. This includes demographic and interest-based data or information provided by social media platforms when you link your account to our services.

 

We may receive, collect data about your behavior and preferences when using our site and applications, including your clickstream patterns, session lengths, and the pages you view.

 

If you post content such as reviews, comments, or other materials on our site or application, we may also collect and process this information.

 

Analytics tools are also used by us to collect information, including when you visit chipnwin.com or use our applications or services on third-party sites or platforms.

 

4. Your Privacy Rights

You have several rights concerning your personal information, subject to applicable laws:

• Right to Opt-Out: Object to processing of your personal information for targeted advertising.

• Right to Correction: Request correction of inaccurate personal information.

• Right to Access: Request access to personal information we hold about you.

• Right to Deletion: Request deletion of your personal data, subject to certain conditions. The deletion request must be sent from the email address associated with the registered Profile and should include your Profile ID for identification purposes. Please send your deletion request to the following address: [email protected].

• Right to Withdraw Consent: Withdraw previously given consent for data processing.

• Right to Informed: You have the right to receive clear and transparent information about the collection, use and sharing of your personal data.

 

To exercise these rights, please email us at [email protected]. We may request additional information to verify your identity. Please note that withdrawing permission may result in the inability to access all or part of certain features on the website.

 

5. Using Your Personal Information

We use your personal information to:

• Provide services through our website or mobile application.

• Administer contests, tournaments, and promotional activities.

• Comply with legal and regulatory obligations.

• Compile market and statistical reports based on aggregated information.

• Improve our services and respond to your needs and preferences.

• Invite you to participate in surveys, sweepstakes, and other promotions.

• Analyze data and conduct audits.

• Process transactions and fulfill prize awards.

• Verify card ownership and ensure legitimate use of payment methods.

• Contact you about our services and send notices.

• In any other way we may describe when you provide the information.

• For any other purpose with your consent.

• Personalize and enhance your experience on our platform, including tailoring content, recommendations, and features based on your preferences and activity.

• Monitor, detect, and prevent fraudulent activities, unauthorized access, and other security threats to our platform.

• Develop, and implement new features or functionalities on our website or mobile application.

• As part of the due diligence, know-your-customer and anti-money laundering processes.

 

6. Share Your Information

We may share your personal information in the following circumstances:

 

Service Providers: We may provide your information to third parties who assist us with services such as payment processing, customer support, and marketing efforts.

 

Legal and Compliance: Your information may be disclosed to comply with legal requirements, respond to law enforcement requests, or adhere to gaming regulations.

 

Business Transfers: In the event of a merger, acquisition, or the sale of company assets, your personal information may be included in the transferred assets.

 

7. Protection of Your Personal Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information. These include password protection, secure servers, and encrypted data transmission. 

 

Access to your personal information is limited to authorized personnel who need it to perform their job duties and comply with legal requirements. We regularly review access rights to your personal information to ensure that data is only accessible to those with a legitimate need.

 

We conduct regular security audits and platform vulnerability assessments to identify and address any potential threats or weaknesses in our security systems.

 

In the event of a security incident, we have a comprehensive response plan to quickly address and mitigate any risks.

 

All sensitive data is encrypted during transmission and storage, ensuring it is protected from unauthorized access both online and offline.

 

We conduct regular security awareness training for our employees to improve their ability to recognize and respond to potential security threats, and to improve the handling of confidential and personal information with the utmost care.

 

We continuously monitor our systems for unusual activity, and implement advanced detection tools to identify and respond to potential threats or breaches in real time.

 

8. Period of Storage

We store your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer period is required or permitted by law.

 

9. Disclosure of Your Personal Information

We do not sell, trade, or rent your personal information. We may share your personal information with service providers and other third parties for operational purposes, provided they agree to keep it confidential. We may also share information to comply with legal obligations.

 

10. Technologies That We Use

We use cookies and similar technologies to enhance your experience on our website and mobile application. These technologies collect information such as your IP address, browser type, and interaction with our content. You can manage cookie settings through your browser.

 

11. Behavioral Advertising

We or our partners may use technologies like cookies to gather information about your activities for targeted advertising. To opt out of targeted advertising, email us at [email protected].

 

12. Children's Online Privacy Protection

Our services are not intended for children under 18. We do not knowingly collect information from individuals under 18. If we become aware of such collection, we will delete the information promptly.

If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

 

13. Contact for Information

For questions or concerns about our privacy practices, contact us at:

Email: [email protected]

Postal Address:

Attn: Privacy Policy Administrator
Chipnwin LLC
2810 N Church St, Wilmington, DE 19802-4447, United States

 

14. Amendments to Our Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website and will be effective when posted. We encourage you to review this page regularly to stay informed about how we protect your personal information.

 

By continuing to use our services, you agree to the terms of the updated Privacy Policy.

 

15. California Rights

California residents may have specific rights regarding their personal information, including accessing the personal information we’ve collected about you during the past 12 months and information about our data practice. You may also have the right to request, subject to certain exceptions, that we delete the personal information we have collected from you.

 

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected] or write to us at: 2810 N Church St, Wilmington, DE 19802-4447, United States.