Responsible Gaming Policy

At Chipnwin LLC, we are committed to promoting a responsible gaming environment so  our players may enjoy a safe, fun, and controlled gaming experience. This policy outlines the measures we have in place to assist players in managing their gaming habits and provides information on how to seek help if needed.

 

1. Player & Customer Protection

 

1.1. Protection of Minors

We are committed to protecting minors from accessing our gaming services. Parents and guardians are encouraged to use filtering software to prevent minors from accessing inappropriate online material.

Tips for Parents:

• Keep your login credentials secure.

• Do not leave devices unattended while logged into your account.

• Avoid using the "Remember Me" feature on shared devices.

• Ensure bank cards and financial details are out of reach of children.

• Restrict minors from participating in gaming activities designed for adults.

 

 

1.2. Safe Gameplay Practices

We encourage all players to engage in safe gameplay by:

• Enjoying games as a fun and entertaining activity.

• Exercising control over playtime and in-game purchases.

• Balancing gaming with other daily responsibilities.

• Avoiding gameplay under the influence of alcohol or substances.

• Playing games for entertainment and not as a means to escape reality or solve financial issues.

 

 

1.3. Identifying Gaming Disorders

Signs of problematic gaming behavior include:

• Impaired control over playtime.

• Prioritizing gaming over other activities and responsibilities.

• Increased interest in gaming despite negative consequences.

• Escalating playtime hours.

 

 

2. Self-Exclusion Options

Chipnwin LLC ensures that customers participate responsibly in activities on the platform. To this end, we provide the customer with the ability to voluntarily exclude themselves from the platform using the self-exclusion feature.

 

Self-Exclusion allows you to limit your access to our services for a defined period. We offer the following self-exclusion options:

• Take a Break: Temporary account closure for 24 hours to 12 months. Once initiated, your account cannot be accessed until the specified period ends.

• Self-Exclusion: Extended account closure for a minimum of 6 months. After this period, you may request to reopen your account, subject to a 7-day waiting period.

 

Once a self-exclusion request is received, a review and processing of such request will be initiated, if confirmed, the platform will ensure that you as a customer will be prohibited from accessing your account or making deposits during the exclusion period.

If you activated self-exclusion accidentally, you must submit a written request to reopen your account. The account will only be reopened with the explicit written confirmation from the account holder.

In certain cases, the reopening of an account after self-exclusion may only be permitted if the user provides:

• A written statement clearly confirming that the self-exclusion was activated accidentally, and;

• In specific cases, a recorded video confirmation, where the user explicitly acknowledges that:

  • The self-exclusion was initiated accidentally;
  • They fully understand and accept the consequences of early reopening; and
  • They take full personal responsibility for resuming access to the platform.

Once the account is reopened upon the user’s request, any further activity - including deposits or purchases - will not be eligible for refund, as the reopening is considered voluntary and initiated by the user.

 

To initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request," including your full name, address, and email address.

 

3. Setting Spending Limits

We monitor customer behaviour for signs of problem gambling, which fall under criteria such as excessive play time, frequent deposits and unusual betting patterns. Customers who exhibit such signs are subject to intervention measures such as warnings about excessive play time or temporary account suspension pending further review

 

To help you manage your spending, you can set daily, weekly, or monthly limits on in-game purchases. To set or adjust these limits, contact our support team at [email protected]. We will implement your request in a prompt mannerand notify you once it is in effect.

 

4. Betting Time Limits 

In addition to setting spending limits, we also care about customers by creating a game time limit notification system that will notify the customer of the need for a break every 240 minutes. If desired, you can disable these notifications in the settings.

 

5. Recognizing Problematic Gaming Behavior

If you recognize any of the following behaviors in yourself or others, it may indicate a problem:

• Reliving gaming experiences or thinking about future games.

• Lying about gaming habits.

• Getting angry when interrupted during a game.

• Using gaming to escape from problems or negative feelings.

 

6. Seeking Help

We aim to promote responsible gaming by providing some educational resources to support customers. Customers are provided with information on how to recognize the signs of gambling addiction, as well as links to third party organizations.

 

If you or someone you know is struggling with gaming addiction, consider the following resources:

• Gaming Addicts Anonymous: gamingaddictsanonymous.org

• Smart Social Gamers:  smartsocialgamers.org

• National Problem Gambling Helpline: 1-800-522-4700

 

7. Contact Us

For further assistance or to request any responsible gaming measures, please contact our support team:

Email: [email protected]

Attn: Responsible Gaming Administrator
Address:
Chipnwin LLC
2810 N Church St, Wilmington, DE 19802-4447, United States

 

8. Amendments to Our Responsible Gaming Policy

We may update this policy periodically to reflect changes in our practices or applicable laws. Changes will be posted on our website and will take effect immediately. We encourage you to review this page regularly to stay informed about our responsible gaming measures.

By continuing to use our services, you agree to the terms of this updated Responsible Gaming Policy.